Terms and conditions

Returns Policy

Purchases made from passionfornatural.co.uk may be returned for a full refund within 14 days of arrival. If you are returning the product(s) because they are defective, your order was incomplete, or the delivery was incorrect, we will reimburse the cost of postage up to the value of £7.50. Please also include a receipt for delivery costs if you wish to be reimbursed.

For any other return, the product must be intact, unopened, and unused, in order to receive a refund. Any goods returned that we deem to not meet these conditions will not be refunded and we will contact you to inform you. You will have 28 days to arrange redelivery of the items.

To receive a refund, please follow the process below:

1. Print a copy of your order confirmation or receipt for your purchase

2. Package the order confirmation or receipt along with the product you want to return

3. Include a letter, or send an email to info@passionfornatural.co.uk, letting us know why you want to return the product and the best way to contact you

4. Send the package to:

PASSION FOR NATURAL
c/o NICHOLAS JAMES (UK) LIMITED
TOWER HOUSE WESTFIELD INDUSTRIAL ESTATE
KIRK LANE, YEADON
LEEDS
WEST YORKSHIRE
LS19 7LX

5. Obtain a proof of delivery for your records and to provide evidence in the event that the package is not delivered for any reason

6. When we receive the returned goods, we will contact you to arrange your refund

Refunds will only be made against the original credit/debit card used.

We do not offer refunds, credits, or exchanges for items that have been discontinued, or items bought through unauthorised resellers or online auctions.

Passion for Natural reserves the right to refuse returns for an unreasonable quantity of items or items that may not have been purchased within the last year.

Delivery charges cannot be refunded.

Your statutory rights remain unaffected.

Social Media Competitions

1. Information about Passion for Natural

The promoter is Passion for Natural (the "Promoter"), Nicholas James (UK) Ltd, Tower House, Westfield Industrial Estate, Kirk Lane, Yeadon, Leeds, West Yorkshire, LS19 7LX. The Promoter is registered in England and Wales.

2. Entering the Competition

2.1. By entering the competition, entrants agree to be bound by these Terms and Conditions which can be found http://www.passionfornatural.co.uk/terms-and-conditions/

2.2. Entries are only valid where entrants have "liked" the official Passion for Natural Facebook page https://www.facebook.com/passionfornatural and shared the competition entry post or have retweeted and followed the Passion for Natural's Twitter account https://twitter.com/passion4natural. The entrants will then be entered into a free prize draw, where the winner(s) will be selected at random.

2.3. Each prize draw is free to enter and no purchase is necessary, however internet access is required.

2.4. The Competition is only open to residents of the UK aged 16 years or older. No employees, family members of employees or agents of the Promoter are eligible to enter the prize draw.

2.5. The closing dates of the prize draw will be displayed on the official Passion for Natural Facebook or Twitter page for each competition.

2.6. The winner(s) will be notified via Facebook within seven (7) days of the competition closing date. The winner will be contacted through Facebook and must provide a valid UK postal address. If the selected winner fails to respond to contact made by the Promoter within thirty (30) days of the closing date of the competition, that person's claim to the prize will be forfeited and another winner will be selected at random.

2.7. Entries must be made by the entrant, and must not be made through agents or third parties. The Promoter may require the entrant to provide proof of identity.

2.8. Groups will not be allowed to enter the competition. Incomplete or illegible bulk votes, votes by or via third parties or syndicates, entries by macros or other automated means (including systems which can be programmed to vote), and votes which do not satisfy the requirements of these Terms and Conditions will be disqualified and will not be counted. If it becomes apparent that an entrant is using a computer(s) to circumvent this condition by, for example, the use of 'script', 'brute force', masking their identity by manipulating IP addresses, using identities other than their own or any other automated means in order to increase that entrant's entries into the draw in a way that is not consistent with the spirit of the promotion, that person's entries will be disqualified and any prize award will be void.

2.9. Entrants will need to adhere to Facebook terms and conditions which can be found at: https://www.facebook.com/page_guidelines.php.

2.10. A list of winners will be available in writing on request from Nobull Communications, The Pumphouse, Stag Place, Wooburn Town, Bucks HP10 0TT for 6 months after the closing date of each competition.

2.11. This competition is in no way sponsored, endorsed, administered by, or associated with Facebook. By entering the competition, entrants understand that they are providing their information to the Promoter and not to Facebook. All information submitted by entrants will only be used for the purposes of the competition. By entering the competition, entrants release Facebook from any and all liability in connection with the competition.

3. Prize

3.1. The prizes are not transferable and there will be no cash alternative to the prizes offered. However, the Promoter reserves the right to supply a cash alternative entirely at its own discretion.

3.2. The Promoter will endeavour to deliver prizes within twenty-eight (28) days of an entrant being notified of winning the competition.

4 Rights of the Promoter

4.1. The Promoter reserves the right, with or without cause to exclude any entrants in a prize draw or withhold any prize where there has been a violation of these Terms and Conditions.

4.2. The Promoter shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claims including, without limitation, to require further verification as to the identity, age, and other relevant details of an entrant.

4.3. The Promoter reserves the right to terminate, amend or extend a competition.

5 Limitation of Liability

5.1 The Promoter will not be held responsible for any late, lost, or illegible entries; or for entries lost, delayed or damaged as a result of any network, computer hardware or software failure of any kind. The Promoter will also not be held responsible for any damage caused by viruses.

5.2 The Promoter shall not be liable for any interruption to a competition whether due to force majeure or other factors beyond the Promoter's control.

5.3 By entering the Promotion, the entrant agrees to release the Promoter (to the fullest extent permitted by law) from any liability whatsoever for any claims, costs, injuries, losses, or damages of any kind arising out of or in connection with the competition or with the acceptance, possession, attendance at or use of any prize.

6 Data Protection

6.1 Any personal information submitted for this draw may be used for marketing purposes by the Promoter or its agents.

6.2 The Promoter reserves the right to publish the name and county of residence of the winners. The winners may be required to participate in the Promoter's marketing and promotional activities and by entering the competition the entrant consents to such participation.

7 Governing Law and Jurisdiction

These terms and conditions shall be governed by English law and the courts of England and Wales shall have exclusive jurisdiction.

8 Severability

Should a provision of these Terms and Conditions be or become ineffective, then the effectiveness of the remaining provisions will remain unaffected.

9 Contact

If you have any concerns about material which appears on the Website or these Terms and Conditions, please contact info@passionfornatural.co.uk